How it Works

Q: Why Can't I Log In?

Did you log into your account between May 2014 and May 2015?

No?

Then you must set up a new account.

Yes?

Click the “Forgot Password” link below the login fields, and you’ll receive a temporary password to gain access to your account. If you do not receive this email, check your spam folder. If the email isn’t sent to your junk folder either, this may indicate that you used a different email address when registering or your account is no longer active account in our database.


If you requested a temporary password and are still unable to access your account please follow these steps:

  1. Clear Browser History, Cache and Cookies
  2. Exit the Browser Completely
  3. Reopen the browser and go to www.atkins.com, then log in.


Did you set up multiple accounts within the last 12 months?

If so, log into your most recent account. Only the most recent username and password associated with your email address was transitioned to the new platform.

Q: Why isn't my mobile app working?

Commonly reported issues are specific to the device/software that is being used and can typically be resolved by following some of the steps below.

iPad/tablet:
1. Clear your browser history (This is found within Settings/Internet Options)
2. Clear your cache (This is found within Settings/Internet Options)
3. Try a different browser than the one that you are currently using. (Google Chrome, Internet Explorer, Mozilla Fire Fox, Safari)
4. Check for system updates (Browser, Operating System or Software)
5. Ensure pop up blocker is turned off
6. Restart your computer
***Please note that restricted security settings may result in the website not functioning properly.

Mobile Devices:
Android:
1. Uninstall then reinstall the Atkins Carb Tracker app
2. Remove the battery or restart your phone for a soft reset
3. Ensure there are no pending device/app updates
4. Confirm internet is connected

Apple:
1. Uninstall then reinstall the Atkins Carb Tracker app
2. Ensure there are no pending device/app updates
3. Restart your device for a soft reset
4. Confirm internet is connected

If the above steps did not resolve the issue, please contact us with the following information:

1. Type of device you are using: (phone, iPad, tablet, etc.)
2. Android version or Apple (IOS) version:
To find the version of software, please follow these instructions***
*Apple devices: Settings - General -About*
*Android devices: Settings - About Phone*
3. Model of device (located next to the version)
4. Username and password (in order to access your account to attempt to replicate the issue)

If you need further assistance, contact us at 1-800-628-5467.